Mission control
for every machine
Diagnose · Tune · Repair — before failure finds you
Every component,
interrogated
As you scroll, PC Support Canada pulls the chassis apart — virtually. Each part reports in over its own telemetry channel: voltages, error counters, wear curves. Faults are isolated to the exact component before a human ever opens the case.
Performance,
rendered live
Three hundred and twelve sensors stream into one holographic surface. PCS Core learns your machine's baseline, then flags any drift — a thermal creep, a clock that won't boost, a rail losing its nerve.
Sustained boost capacity remaining under current thermal envelope.
Heat is data.
Read it
The airflow model runs continuously against live tach and thermistor data. When the front intake spins up on the left, that's not a loop — it's your machine's twin, breathing in sync.
When something breaks,
the fix is already moving
PCS Core found the drifting PSU rail four minutes ago. The case is open, the part is reserved at the nearest Canadian depot, and an engineer has the full telemetry trace — choose how you want it handled.
Guided self-repair
Step-by-step instructions rendered on your machine's 3D twin — the exact screw, the exact cable, in the exact order.
Live engineer
A human in Mississauga or Vancouver with your full sensor history on screen before they say hello — in English ou en français.
Parts dispatch
The replacement PSU is reserved at the depot 14 km from you. One tap ships it anywhere in Canada with a prepaid return label.
Built in Canada.
Wired coast to coast
PC Support Canada began in a Mississauga workshop with one conviction: a computer should tell you what's wrong with it — clearly, immediately, and before it fails. Today PCS Core watches over 2.4 million machines from St. John's to Victoria, with every byte of telemetry stored on Canadian soil.
The workshop
Two technicians, one bench, and a refusal to say "have you tried turning it off and on again."
Six depots online
Vancouver, Calgary, Winnipeg, Mississauga, Montréal and Halifax link into one parts-and-people network.
The machine twin
Every supported PC gets a live 3D twin — diagnostics move from guesswork to telemetry.
2.4M machines
Median fault isolation: 9.2 seconds. Bilingual support, 24/7, every province and territory.
Parts, people and telemetry move across our own national mesh. Your data never leaves the country.
Telemetry over guesswork
We never ask you to describe a noise. The machine reports the noise itself, with a timestamp and a part number.
Data stays home
Every sensor reading is processed and stored in Canadian data centres, governed by Canadian privacy law.
Humans on standby
Automation finds the fault; a real person — in either official language — decides the fix with you.
Pick your
coverage envelope
Every plan includes the PCS Core machine twin, national depot access, and bilingual support. Prices in Canadian dollars; applicable GST/HST added at checkout.
Tundra
- PCS Core machine twin & live telemetry
- Weekly deep scan, 12 subsystems
- Guided self-repair walkthroughs
- Email support · 24h response
- Depot parts at member pricing
Maple
- Everything in Tundra
- Live engineer · under 60s, 24/7, EN/FR
- Predictive fault alerts before failure
- Next-day parts dispatch, prepaid returns
- Thermal & performance tuning sessions
- One on-bench depot service per year
Aurora · Fleet
- Everything in Maple, fleet-wide
- 99.9% uptime SLA with credits
- Fleet command dashboard & API
- On-site technicians in 40+ cities
- Dedicated account engineer
- Procurement & lifecycle planning
| Capability | Tundra | Maple | Aurora |
|---|---|---|---|
| Machine twin & telemetry | Included | Included | Included |
| Live engineer response | — | < 60 s | < 30 s |
| Predictive fault alerts | — | Included | Included |
| Parts dispatch | Member pricing | Next-day, prepaid | Same-day metro |
| On-site service | — | Depot bench ×1/yr | 40+ cities |
| Uptime SLA | — | — | 99.9% w/ credits |
Reach the
command deck
However you transmit — voice, text, or in person at a depot — a human with your machine's telemetry answers. In English ou en français.
1-800-PCS-HELP (1-800-727-4357) · EN / FR
support@pcsupport.ca fleet inquiries: fleet@pcsupport.ca
2170 Hurontario St, Mississauga, ON L5B 1M8Depots: Vancouver · Calgary · Winnipeg · Montréal · Halifax
Mon–Fri 08:00–20:00 local · Sat 09:00–17:00
Remote support & live engineers: 24/7/365
Encrypted in transit · stored in Canada · PIPEDA compliant
The fine print,
in plain language
§01Who we are
These terms govern your use of services provided by PC Support Canada Inc. ("PC Support Canada", "we") of 2170 Hurontario St, Mississauga, Ontario, operating at www.pcsupport.ca. By creating an account or subscribing to a plan, you agree to these terms.
§02The service
We provide remote PC diagnostics, performance telemetry, repair guidance, live engineering support, parts dispatch, and depot service across Canada. The PCS Core software agent collects hardware telemetry from enrolled machines to deliver these services. Service availability targets are described in your plan; the Aurora fleet SLA is defined in its order form.
§03Plans, billing & taxes
- All prices are in Canadian dollars (CAD). GST/HST and applicable provincial taxes are added at checkout.
- Subscriptions renew automatically each billing period until cancelled. You may cancel anytime; service continues to the end of the paid period.
- Annual plans are billed up front and reflect the posted discount. Refunds for unused full months are available within the first 30 days.
- Parts and depot labour outside plan inclusions are quoted before work begins. No surprise invoices — ever.
§04Your data & privacy
- Telemetry is limited to hardware health data: temperatures, voltages, utilization, error counters, and component identifiers. We do not read your files, messages, or browsing activity.
- All telemetry is encrypted in transit and at rest, and is processed and stored exclusively in Canadian data centres.
- We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy law. You may request a copy or deletion of your data at privacy@pcsupport.ca.
- We do not sell personal information. Full details are in our Privacy Policy.
§05Remote access consent
Live engineering sessions may include screen sharing or remote control. Remote control only activates when you approve a session, is visibly indicated while active, and ends immediately when you close the session. Every remote session is logged, and the log is available to you in your account.
§06Repairs, parts & warranty
- Depot repairs and dispatched parts carry a 12-month workmanship and parts warranty.
- Guided self-repair is performed at your discretion; following the published walkthrough does not void our warranty on parts we supplied.
- We are not responsible for damage caused by modifications outside the walkthrough, liquid exposure, or force majeure (yes, including snowstorms — though our couriers try).
§07Acceptable use
Don't use the service to interfere with other people's systems, attempt unauthorized access, or resell support without a fleet agreement. We may suspend accounts that put our network, staff, or other customers at risk.
§08Liability
To the maximum extent permitted by law, our total liability for any claim is limited to the fees you paid in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited under Canadian consumer protection law, and nothing affects your statutory rights, including those under Quebec's Consumer Protection Act where applicable.
§09Changes & governing law
We may update these terms with 30 days' notice by email and in your dashboard. Continued use after the effective date constitutes acceptance. These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein; disputes are subject to the courts of Ontario, sitting in Toronto.
§10Contact
Questions about these terms: legal@pcsupport.ca · 1-800-PCS-HELP · 2170 Hurontario St, Mississauga, ON L5B 1M8.